Receiving feedback on your short-term rental property can be tricky. 😓 It’s tough not to take it personally.

Many of us skim past the positive and get too focused on the negative. 😤

But what we often miss 🔎 is that feedback – good and bad – is an opportunity.

In this episode of the Women’s Money Wisdom podcast, we sat down with Natalie Bruno to discuss the importance of leveraging guest feedback.

Whether you’re hosting on Airbnb or another platform, listening to your guests is one of the most valuable things you can do. 💥

Here are a couple of tips for using your feedback wisely 👇🏻

👉🏻 Continuous improvement

Feedback, especially when it’s critical, can provide insight into what’s really working—and what needs fixing. 🛠️ Focus on the practical ways you can take guest reviews and turn them into action.

This could be anything from small touches like adding kitchen essentials 🥂 to larger adjustments like updating the home’s decor.

Taking action based on feedback allows you to keep refining your rental based on real-time data from the people who stay there. 🏡

👉🏻 Mindset shift

Sometimes a mindset shift is also needed. Negative feedback doesn’t have to be discouraging– it’s actually an opportunity to get better! 💡 When it comes to running a successful rental, it’s not just about owning the property. It’s about delivering a stellar guest experience. 💥

Natalie Bruno brought her own experiences into the conversation, but the principles we discussed apply to anyone hosting a rental property.

If you want to keep your rental competitive and your guests happy, this is an episode you don’t want to miss! 🎥

Tune in to our Women’s Money Wisdom podcast episode 185 for more.